FREQUENTLY ASKED QUESTIONS

Last Updated on October 20, 2020

90% of orders ship out immediately after 48 hours but we have a standard 2-4 business days* processing time frame for all orders to account for factory delays, shipping delays and custom items like HD lace that may take an additional sell to proceed.

SAME DAY SHIPPING orders must be submitted before 12pm pst to be processed the same day – if the items purchased are specialty items that require additional manufacturing time, they will be shipped express immediately after they are made.

Our samples are made by hand around the clock in our California headquarters. They are in EXTREMELY high demand so if you’ve ordered samples, we promise they’re on their way. Our sample shipping times do not reflect our regular, wholesale and dropship order times.

All 5×5, 6×6, 7×7 closures and full lace wigs that aren’t straight or body wave are made custom for you after placing an order. Production for custom orders is usually completed after an ADDITIONAL 2-3 days.

LACE FRONT WIGS

In Stock Textures:
Silky Straight | Body Wave | Deep Wave | Deep Curl | Exotic Wave Textures Available After 3-5 Additional Processing Days:
Kinky Straight | Loose Wave | Loose Curl | Deep Wave | Kinky Curly | Loose Kinky Curl | Water Wave | Deep Body Wave | Natural Wave | Deep Curly | Exotic Wave Due to increased demand, ALL order update requests will receive the above response if sent before listed processing time has passed.

Expect tracking info when your order is in the mail.

International Orders will be shipped directly from our processing center in Asia. Most orders will arrive within 2-5 days. Rush processing is available for international orders when available at check out* but please see the note above.

All of our hair is sourced from our partners in China right now that we visit every few months – that’s how we have the photos and videos of us in factories. Until we physically stop by and inspect an Indian hair factory that is up to our standards, we aren’t comfortable relying on one for our clients’ business needs.

Our raw hair is unprocessed (to the public, this hair is branded as Eurasian Mink), 9A virgin hair is slightly processed but still great quality and is our most popular grade (this is our Indian collection), 8A remy hair is processed and is the equivalent of most ‘Brazilian’ hair sold in the market today that lasts 6-12 months + with proper care (we also brand this level of quality as Brazilian).

All of our hair is steam processed to get the curl patterns, 9A & 8A hair is also lightly chemically processed.

There are currently no minimums on any of our products. Just purchase as needed.

We Ship through USPS, DHL and FEDEX

Yes we do.

No refunds. No exchanges.
It is against federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging or that look worn or altered in any way.

If you receive an item that is incorrect, email us photos of the unworn items within 24 hours of receipts. After we confirm a mistake was made, we’ll send you next steps on how to return your items.

Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender.

All samples are nonrefundable.
If you enter the incorrect mailing address, you need to pay an additional $10 to cover processing expenses before your order is shipped out.

Any order returned due to the customer adding the incorrect address will not be refunded or mailed back out without the customer paying the additional shipping and handling costs.

We take returns and chargebacks very seriously. If you attempt to defraud our company, expect criminal charges and a civil suit to follow. Out of the thousands of orders we’ve shipped, we have never lost a dispute.

STILL HAVE QUESTIONS? CONTACT US

CONTACT US

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